Yes, you can modify your order, but only before we have completed its processing and handed it over to the courier.
If your order status is “Completed,” it will no longer be possible to modify it.
Yes, you can cancel your order, but only before we have handed it over to the courier.
If your order status is “Completed,” cancellation will no longer be possible. In this case, we recommend receiving the package and then returning it according to the conditions outlined at www.percenta-nanoproducts.com. We will issue a full refund once we receive the returned items.
Yes, you can update your delivery details, but only before we have completed processing your order and handed it over to the courier.
If your order status is “Completed,” it will no longer be possible to change the delivery details.
If you are not at the delivery address, the courier will attempt to contact you via phone or email. If possible, you may arrange a redelivery. Otherwise, your package will be redirected to the nearest UPS office.
Please note that if the courier is unable to reach you by phone, your package will automatically be redirected to a UPS office, where you will need to collect it.
Please inspect your package upon delivery. If you notice any damage or discrepancies, contact us immediately at info@percenta-nanoproducts.com with a description of the issue and clear photos showing the damaged package and/or products.
If the package is visibly damaged upon arrival (e.g., torn packaging or other apparent defects), please note this on the courier’s waybill before accepting the package.
To ensure a smooth and timely resolution, please notify us of any damages or discrepancies as soon as you receive your package.
We take great care in packing your orders, but if an error occurs in the type or quantity of products, we will resolve it as quickly as possible.
If you notice any discrepancies, please contact us immediately at info@percenta-nanoproducts.com, and we will assist you as soon as possible.
To ensure the best possible resolution, please report any issues as soon as you receive your package.